Member Experience & Front Desk Associate

Baseline Fitness; Hammond (LA); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

Planet Fitness in Hammond, LA seeks a Customer Service Representative to deliver exceptional member experiences and drive new member sales. You’ll greet guests, handle front desk tasks, answer calls, conduct tours, and assist with sign-ups and cancellations.

Maintain neat facilities and support team members in daily operations to keep the Judgement Free Zone welcoming. The role emphasizes friendly communication, problem solving, and reliable teamwork in a high-volume fitness club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to deliver a great experience.
• Handle front desk tasks and answer phone inquiries.
• Assist with member check-ins, sign-ups, and cancellations.
• Update member information and BCM amenity usage as needed.
• Support in resolving member questions and escalate to supervisor when required.

Skills

Customer service

Front desk

Phone etiquette

Info calls & tours

Account management

Tools

Basic computer proficiency

Job description

Planet Fitness in Hammond, LA seeks a Customer Service Representative to deliver exceptional member experiences and drive new member sales. You’ll greet guests, handle front desk tasks, answer calls, conduct tours, and assist with sign-ups and cancellations.

Maintain neat facilities and support team members in daily operations to keep the Judgement Free Zone welcoming. The role emphasizes friendly communication, problem solving, and reliable teamwork in a high-volume fitness club environment.