Member Experience & Front Desk Associate (Part-Time)

Planet Fitness; Brentwood (TN); On-site; USD 19,000 - 21,000; Part time

Benefits offered by this job

Positive environment

Growth opportunities

Competitive pay

Paid sick leave

401K retirement fund

Community involvement

Free Black Card membership

Job summary

The Service Desk Associate role at Ohana Growth Partners focuses on service desk administration, membership sales, and keeping the facility clean and welcoming. You will interact with members and guests, support management, and uphold brand standards in a fast-paced environment.

The position emphasizes strong customer service, the ability to sell memberships, and providing a positive, judgment-free experience in line with the company values.

Qualifications

• High School Diploma or G.E.D. preferred.
• Previous customer service and/or sales experience preferred.
• Previous cleaning/maintenance experience preferred.
• Basic computer literacy.

Responsibilities

• Greet members and guests on arrival and farewell on departure.
• Monitor club access for members and guests.
• Answer questions and handle member/guest complaints.
• Answer calls and provide information to prospects.
• Give tours to prospective members.
• Sell memberships and enter new members into the database.
• Operate POS system and collect balances on past due accounts.
• Maintain front desk organization and respond to inquiries.

Skills

Communication

Phone skills

Interpersonal skills

Numeracy

Independence

Teamwork

Calm under pressure

Learning from mistakes

Education

High School Diploma

Customer service experience

Cleaning/maintenance experience

Basic computer literacy

Job description

The Service Desk Associate role at Ohana Growth Partners focuses on service desk administration, membership sales, and keeping the facility clean and welcoming. You will interact with members and guests, support management, and uphold brand standards in a fast-paced environment.

The position emphasizes strong customer service, the ability to sell memberships, and providing a positive, judgment-free experience in line with the company values.