Member Experience & Front Desk Specialist

Paycom - ATS; Oxon Hill (MD); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Positive and professional environment

Growth opportunities

Competitive pay

401K Retirement Fund (up to 6% match)

Job summary

The Service Desk Associate at Ohana Growth Partners is responsible for front desk operations, membership sales, and maintaining a clean facility. You will greet members and guests, answer questions, process memberships, and support daily club operations with a focus on customer service.

Required is a High School diploma or GED, basic computer skills, and prior customer service or sales experience is preferred.

Qualifications

• High School Diploma or G.E.D. preferred.
• Previous customer service and/or sales experience preferred.
• Previous cleaning/maintenance experience preferred; and,
• Basic computer literacy.

Responsibilities

• Greet members and guests upon arrival and say goodbye upon departure.
• Monitor club access for members and non-members.
• Answer questions and handle member and guest complaints.
• Answer phone calls and provide information to prospects.
• Give tours to prospective members.
• Sell memberships, write agreements, and enter new members into database.
• Operate Point-of-Sale system and collect balances on past due accounts.
• Organize and maintain customer service front desk.
• Schedule appointments for fitness training sessions.
• Complete the Club Walk-Around every 20 minutes and complete checklists.
• Answer questions and give guidance to new employees.
• Perform beginning of shift and end of shift procedures.
• Perform club housekeeping including, but not limited to: cleaning equipment, restrooms, floors, and common areas.
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
• Perform all other duties as assigned or required.

Skills

Phone skills

Communication

Interpersonal skills

Numeracy

Following directions

Independence

Teamwork

Composure

Education

High School Diploma or G.E.D.

Basic computer literacy

Job description

The Service Desk Associate at Ohana Growth Partners is responsible for front desk operations, membership sales, and maintaining a clean facility. You will greet members and guests, answer questions, process memberships, and support daily club operations with a focus on customer service.

Required is a High School diploma or GED, basic computer skills, and prior customer service or sales experience is preferred.