Front Desk & Member Experience Associate

Planet Fitness; Jonesboro (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members, guests, and prospects. You will greet visitors, answer calls, check in members, and provide club tours while promoting a positive Judgement Free Zone environment.

You will assist with beverages, merchandise, and memberships at the front desk, keep the lobby clean, and support teammates by adapting to policies and completing trainings.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns professionally and promptly.
• Conduct beverage or merchandise purchases on the POS system.
• Utilize POS system to assist with memberships and questions.
• Keep the front desk and lobby clean and orderly.
• Perform facility cleaning and upkeep, including equipment and amenities.
• Support team operations by adapting to new policies and trainings.
• Frequent restroom/locker room cleaning and stocking.
• Complete trainings and additional learning as directed.

Skills

Customer Service

Computer Proficiency

Detail Orientation

Punctuality

Teamwork

Communication Skills

Willingness to Learn

Problem Solving

Job description

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members, guests, and prospects. You will greet visitors, answer calls, check in members, and provide club tours while promoting a positive Judgement Free Zone environment.

You will assist with beverages, merchandise, and memberships at the front desk, keep the lobby clean, and support teammates by adapting to policies and completing trainings.