Member Experience Front Desk Associate

Fitness Connection; Spring (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Fitness Connection in Spring, TX is seeking a Part Time Front Desk Hospitality teammate. You will welcome members, check them in, and assist guests while promoting product sales in the ProShop. The role requires strong English communication and a friendly, energetic attitude to ensure every member feels valued.

The Front Desk supports a vibrant club environment, handles phone inquiries, and collaborates with Fitness Consultants to deliver exceptional hospitality and service daily.

Qualifications

• High School Diploma/GED preferred.
• Experience in Hospitality/Customer Service preferred.
• Must be able to understand and follow verbal and written instructions and effectively communicate.
• Must interpret business communications including personal training contracts and pricing packages.
• Excellent verbal and written English communication skills.
• Physical demands include lifting up to 50 pounds and moving around gym spaces.
• Accommodations may be made for disabilities to perform essential functions.

Responsibilities

• Greet Members/Guests with EPIC greetings & farewells and check them in.
• Register guests and assist with check-in procedures.
• Answer phones with proper Fitness Connection language and route inquiries appropriately.
• Direct guests to Fitness Consultants and other team members as needed.
• Serve as a communication hub for members, guests, and teammates.
• Promote and sell drinks, bars, supplements, and merchandise in ProShop.
• Maintain ProShop area and handle POS/money procedures.
• Assist with opening/closing duties and keep areas tidy and organized.

Skills

Customer service

Hospitality

English communication

Communication

Teamwork

Education

High School Diploma/GED

Tools

POS system

Cash handling

Job description

Fitness Connection in Spring, TX is seeking a Part Time Front Desk Hospitality teammate. You will welcome members, check them in, and assist guests while promoting product sales in the ProShop. The role requires strong English communication and a friendly, energetic attitude to ensure every member feels valued.

The Front Desk supports a vibrant club environment, handles phone inquiries, and collaborates with Fitness Consultants to deliver exceptional hospitality and service daily.