Member Experience Specialist - Front Desk & Sales

Planet Fitness - PF Baseline Fitness; Gonzales (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Free Membership for self and one guest

Health, Dental and Vision Insurance

Pet Insurance

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to support front desk operations and member services in Gonzales, LA. The role emphasizes delivering a positive member experience through greeting guests, assisting with memberships, tours, and inquiries.

This position requires strong customer service skills, basic computer proficiency, and the ability to manage front-desk tasks while upholding Planet Fitness standards.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Phone etiquette

Computer basics

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to support front desk operations and member services in Gonzales, LA. The role emphasizes delivering a positive member experience through greeting guests, assisting with memberships, tours, and inquiries.

This position requires strong customer service skills, basic computer proficiency, and the ability to manage front-desk tasks while upholding Planet Fitness standards.