Member Experience Front Desk Associate

Gold's Gym; Cedar Park (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

GOLD'S GYM in Cedar Park, TX is hiring a Front Desk Team Member to warmly greet members and guests, check them in, and direct inquiries to the right staff. You’ll help with memberships, class registrations via the app, and basic front-desk administration.

As the first point of contact, you’ll uphold a welcoming atmosphere, manage phone inquiries, maintain the reception area, and support daily gym operations. Attendance and professional conduct are essential.

Qualifications

• Front desk experience or customer service experience preferred.
• Ability to greet guests warmly and handle inquiries professionally.
• Reliable, punctual and able to work in a fast-paced gym environment.

Responsibilities

• Greet members and guests and direct them on entry.
• Check members in using proper procedures and monitor delinquent accounts.
• Assist with member requests and class registrations via app.
• Answer phone calls professionally and log messages for management.
• Maintain front desk area and assist with retail/concession duties.

Skills

Customer service

Guest greeting

Communication

Teamwork

Tools

POS system

Check-in software

Job description

GOLD'S GYM in Cedar Park, TX is hiring a Front Desk Team Member to warmly greet members and guests, check them in, and direct inquiries to the right staff. You’ll help with memberships, class registrations via the app, and basic front-desk administration.

As the first point of contact, you’ll uphold a welcoming atmosphere, manage phone inquiries, maintain the reception area, and support daily gym operations. Attendance and professional conduct are essential.