Gym Front Desk & Member Experience Specialist

Gold's Gym; Austin (TX); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Gold's Gym in Austin, Texas is seeking a Front Desk Team Member to warmly greet members, manage check-ins, and support gym operations. The role includes handling member inquiries, directing guests, and coordinating with staff to ensure a smooth experience.

The position involves guest services, membership sign-ups, retail transactions, and assisting with class registrations, while maintaining a professional appearance and frontline safety standards.

Responsibilities

• Greet members and guests warmly to create a friendly entrance.
• Check members in using proper procedures.
• Monitor check-ins and notify management of delinquent accounts.
• Register guests and direct to personal trainers as needed.
• Answer calls professionally and take messages.
• Maintain front desk appearance and wear uniform with nametag.
• Process retail and concession sales.
• Assist with membership sign-ups and barcode assignment.
• Log maintenance concerns and report safety issues.
• Assist with classes registration via app.

Job description

Gold's Gym in Austin, Texas is seeking a Front Desk Team Member to warmly greet members, manage check-ins, and support gym operations. The role includes handling member inquiries, directing guests, and coordinating with staff to ensure a smooth experience.

The position involves guest services, membership sign-ups, retail transactions, and assisting with class registrations, while maintaining a professional appearance and frontline safety standards.