Member Experience Front Desk Associate

GOLD; Cedar Park (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

GOLD’S GYM Cypress Creek seeks a Front Desk Team Member in Cedar Park, TX. You will warmly welcome members and guests, manage check-ins, and answer inquiries while supporting gym operations and basic administrative tasks. This role requires friendly, professional service and reliable attendance.

As the first point of contact, you’ll help with membership sign-ups, barcode assignment, and directing members to trainers. A professional appearance and teamwork are essential.

Qualifications

• Warmly greet members and guests
• Direct and assist visitors entering the gym
• Handle front desk inquiries and membership requests
• Provide information on gym policies and operations
• Support administrative tasks as needed by the management

Responsibilities

• Greet members and guests promptly to create a positive entrance experience
• Control front door access and retail area security
• Check members in using proper procedures
• Register guests and direct them to staff or trainers
• Answer phone calls professionally and relay messages to management
• Assist with membership sign-ups and barcode issuance
• Help with class check-ins via app and member accounts
• Maintain front desk appearance and report safety or maintenance issues
• Attend staff meetings and follow company policies
• Perform light cleaning and general duties as assigned

Skills

Guest greeting

Check-in procedures

Phone handling

Customer service

Retail sales

Job description

GOLD’S GYM Cypress Creek seeks a Front Desk Team Member in Cedar Park, TX. You will warmly welcome members and guests, manage check-ins, and answer inquiries while supporting gym operations and basic administrative tasks. This role requires friendly, professional service and reliable attendance.

As the first point of contact, you’ll help with membership sign-ups, barcode assignment, and directing members to trainers. A professional appearance and teamwork are essential.