Member Experience Front Desk Specialist

Gold's Gym; Round Rock (TX); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

GOLD'S GYM - North Round Rock is seeking a Front Desk Team Member to warmly greet members and guests, direct them through the facility, and support daily operations. You will check-in members, handle inquiries, and assist with membership sign-ups, retail sales, and class registrations, delivering a welcoming and efficient guest experience.

You will maintain a tidy front desk, process messages, and coordinate with trainers and staff to ensure smooth gym operations, while upholding safety and

Responsabilités

• Greet members and guests warmly, directing them as they enter the gym.
• Check-in members and register guests using proper procedures.
• Monitor check-ins and notify management of delinquent accounts or issues.
• Assist with membership sales at kiosk or computer and sign-ups.
• Handle front desk calls, take messages with name and query details.
• Maintain front desk area, wear uniform and nametag, keep it neat.
• Process retail and concession sales; help stock cooler and inventory.
• Guide guests to trainers and classes; assist with class check-ins via app.
• Report safety concerns and incidents to management as required.

Description du poste

GOLD'S GYM - North Round Rock is seeking a Front Desk Team Member to warmly greet members and guests, direct them through the facility, and support daily operations. You will check-in members, handle inquiries, and assist with membership sign-ups, retail sales, and class registrations, delivering a welcoming and efficient guest experience.

You will maintain a tidy front desk, process messages, and coordinate with trainers and staff to ensure smooth gym operations, while upholding safety and