Front Desk & Member Experience Specialist

Gold's Gym; Austin (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

GOLD'S GYM in Austin is seeking a Front Desk Team Member to warmly greet members and guests, manage the front desk and check-in processes, and support gym operations. The role involves assisting members, handling inquiries, processing sales, and coordinating with trainers as needed.

The position emphasizes delivering a welcoming guest experience, maintaining professional appearance, and contributing to smooth daily operations at the Burnet Road location.

Responsibilities

• Greet members and guests warmly at the front desk.
• Provide security and control to the front door and retail area.
• Check members in using proper procedures.
• Register guests into the gym.
• Direct guests and appointments to personal trainers.
• Answer calls professionally and log inquiries.
• Maintain neat appearance and wear uniform with nametag.
• Process retail and concession sales.
• Assist with membership sign-ups and member photos.
• Log maintenance concerns and report safety issues.
• Attend staff meetings and perform other duties as directed.

Job description

GOLD'S GYM in Austin is seeking a Front Desk Team Member to warmly greet members and guests, manage the front desk and check-in processes, and support gym operations. The role involves assisting members, handling inquiries, processing sales, and coordinating with trainers as needed.

The position emphasizes delivering a welcoming guest experience, maintaining professional appearance, and contributing to smooth daily operations at the Burnet Road location.