Guest Experience Front Desk Associate

Gold's Gym; Austin (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Gold's Gym in Highland, Austin, Texas seeks a Front Desk Team Member to warmly greet members and guests as they enter the facility. You will handle check-ins, assist with member requests, and direct guests to trainers while maintaining a friendly, professional front desk experience.

Responsibilities include answering the phone, processing registrations, managing retail and concessions, and supporting daily operations with a positive guest-focused attitude.

Qualifications

• Provide a warm greeting to members, guests and staff.
• Assist with member requests and inquiries about gym operations and policies.
• Handle check-ins and guest registrations per procedures.
• Direct guests to trainers and staff as needed.
• Operate telephone system and take messages accurately.

Responsibilities

• Greet members and guests promptly to create a welcoming entrance and departure.
• Control front door and retail area access.
• Check members in using proper procedures.
• Monitor and report delinquent accounts as needed.
• Register guests with proper registration procedures.
• Direct guests to personal trainers and staff.
• Answer calls professionally and relay inquiries to management.
• Log and address safety concerns and incidents.
• Attend staff meetings and maintain front desk area.

Skills

Customer service

Front desk

Phone etiquette

Guest relations

Teamwork

Tools

POS system

Registration software

Job description

Gold's Gym in Highland, Austin, Texas seeks a Front Desk Team Member to warmly greet members and guests as they enter the facility. You will handle check-ins, assist with member requests, and direct guests to trainers while maintaining a friendly, professional front desk experience.

Responsibilities include answering the phone, processing registrations, managing retail and concessions, and supporting daily operations with a positive guest-focused attitude.