Gym Front Desk & Member Experience Specialist

GOLD; Round Rock (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

GOLD'S GYM in North Round Rock seeks a Front Desk Team Member to warmly greet guests, manage check-ins, and assist with gym operations and member services. This role supports the General Manager and helps ensure a welcoming, efficient guest experience.

As the first point of contact, you will handle inquiries, process memberships, and coordinate with trainers. You will also assist with retail, class registrations, and daily front desk duties in a fast-paced gym environment.

Qualifications

• Customer service experience is typical for front desk roles.
• Ability to greet members and handle inquiries with courtesy.
• Familiarity with check-in systems and basic administrative tasks.

Responsibilities

• Greet members and guests warmly to create a welcoming entrance and departure.
• Provide security and control at the front door and retail area.
• Check in members using proper procedures and monitor check-ins.
• Register guests and direct them to personal trainers when appropriate.
• Answer calls professionally and relay messages to management.
• Assist with membership sales and sign-ups at kiosks or computers.
• Assist with member account changes (payments, freezes, cancellations).
• Handle retail and concession product check-ins and stock upkeep.
• Assist members with class registrations via app and attend staff meetings.

Skills

Customer service

Check-in procedures

Phone etiquette

Job description

GOLD'S GYM in North Round Rock seeks a Front Desk Team Member to warmly greet guests, manage check-ins, and assist with gym operations and member services. This role supports the General Manager and helps ensure a welcoming, efficient guest experience.

As the first point of contact, you will handle inquiries, process memberships, and coordinate with trainers. You will also assist with retail, class registrations, and daily front desk duties in a fast-paced gym environment.