Member Experience & Front Desk Advisor

Planet Fitness - PF Baseline Fitness; Elk River (MN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Family Access

Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness

Short-Term Disability

Accident Insurance

Voluntary Life

Pet Insurance

HSA

Job summary

Planet Fitness - PF Baseline Fitness in Elk River, MN is seeking a Customer Service Representative. You will greet and assist members and guests, perform front desk tasks, and help with signups, tours, and account updates.

Responsibilities include resolving member questions, forwarding complex issues to leadership, and helping maintain a clean, welcoming club environment. This role emphasizes exceptional customer service and teamwork in a fast-paced fitness club setting.

Qualifications

• Honesty and integrity are essential for daily operations.
• Strong customer service skills to assist members and guests.
• Basic computer skills for member accounts and check-ins.

Responsibilities

• Greet and assist potential members to provide a great customer experience.
• Handle front desk tasks: answer phones, provide information, assist with tours, process signups and account updates.
• Support member services; escalate issues to Club Manager/leadership; maintain club cleanliness.

Skills

Honesty & work ethic

Strong customer service

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Elk River, MN is seeking a Customer Service Representative. You will greet and assist members and guests, perform front desk tasks, and help with signups, tours, and account updates.

Responsibilities include resolving member questions, forwarding complex issues to leadership, and helping maintain a clean, welcoming club environment. This role emphasizes exceptional customer service and teamwork in a fast-paced fitness club setting.