Member Experience & Engagement Specialist

Life Time, Inc.; Westminster (CO); Vor Ort; USD 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

Fully subsidized membership

Discounts on Life Time products and 2/

401(k) retirement plan

Training and professional development

Paid sick leave

Zusammenfassung

Life Time, Inc. in Westminster, CO is seeking a Membership Concierge II to manage member accounts, engage guests, and promote club programming. You will handle account maintenance, process member requests, and support new membership sales and retention.

The position offers an hourly wage starting at $17.25 and up to $20.50, based on experience and qualifications, with a comprehensive benefits package for full-time team members.

Qualifikationen

• Multi-tasking and delivering high-quality customer service.
• Strong verbal communication and service recovery skills.
• Ability to thrive in a fast-paced environment.
• Comfortable standing for long periods.

Aufgaben

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Kenntnisse

Customer service

Verbal communication

Multi-tasking

Service recovery

Ausbildung

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Jobbeschreibung

Life Time, Inc. in Westminster, CO is seeking a Membership Concierge II to manage member accounts, engage guests, and promote club programming. You will handle account maintenance, process member requests, and support new membership sales and retention.

The position offers an hourly wage starting at $17.25 and up to $20.50, based on experience and qualifications, with a comprehensive benefits package for full-time team members.