Member Experience & Engagement Specialist

YMCA of Collier County; Naples (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

YMCA of Collier County invites applications for a Welcome Center Attendant to support member services at our Naples facility. You will greet members, assist with memberships, and provide information about programs and events. A professional appearance and friendly demeanor are essential.

Responsibilities include front desk operations, accurate check-ins, and responsive service to address member needs. Join a team focused on healthy living and community impact.

Responsibilities

• Greet and engage members to create a welcoming environment.
• Provide excellent service to members, guests, and program participants.
• Answer questions politely and guide members to the right resources.
• Promote memberships and YMCA programs to prospective members.
• Assist with front desk tasks and maintain accurate information.
• Ensure proper check-in for all members and guests.
• Handle member concerns and communicate escalations to supervisor.
• Present a professional image and wear proper dress at all times.
• Stay informed on facility information, events, and seasonal program changes.
• Respond to phones, direct calls, and provide clear information.

Job description

YMCA of Collier County invites applications for a Welcome Center Attendant to support member services at our Naples facility. You will greet members, assist with memberships, and provide information about programs and events. A professional appearance and friendly demeanor are essential.

Responsibilities include front desk operations, accurate check-ins, and responsive service to address member needs. Join a team focused on healthy living and community impact.