Member Experience Concierge

Ymca Of Coastal Carolina; Myrtle Beach (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

The YMCA of Coastal Carolina is seeking a Welcome Center Representative to create a welcoming and positive experience for members, guests, and program participants in Myrtle Beach. You will be the primary contact, providing exceptional service and helping people connect with YMCA opportunities while modeling the core values.

Greet and assist with memberships, registrations, and payments; conduct facility tours; respond to inquiries; and support enrollment and program registrations while

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent preferred.
• Previous customer service, hospitality, retail, sales, or related experience preferred.
• Strong interpersonal, communication, customer service, and problem-solving skills.
• Comfortable initiating conversations and promoting YMCA memberships, programs, and services.
• Basic computer skills with the ability to learn membership, registration, and point-of-sale systems.
• Ability to manage multiple priorities and remain professional in a fast-paced environment.
• Demonstrates reliability, attention to detail, and a commitment to providing a welcoming and inclusive experience.
• Current CPR, First Aid, AED, Child Abuse Prevention, and other required YMCA training, or the ability to obtain them within established timeframes.
• Must successfully complete required background screenings and comply with YMCA policies and procedures.

Responsibilities

• Provides exceptional and welcoming service to members, guests, and program participants in person, by phone, and through other approved communication channels.
• Greets and checks in members and guests, assists with account questions, registrations, payments, and other Welcome Center transactions.
• Conducts facility tours, responds to prospective member inquiries, and supports membership enrollment and program registration.
• Builds positive relationships with members and helps connect individuals and families with YMCA programs, services, and opportunities.
• Maintains current knowledge of YMCA memberships, programs, schedules, events, policies, and services to provide accurate information.
• Responds to member questions and concerns professionally and timely, escalating sensitive or unresolved matters to appropriate leadership.
• Follows established procedures for cash handling, point-of-sale transactions, member records, and confidential information.
• Applies YMCA policies, procedures, safety practices, and Child Protection Standards consistently and respectfully.
• Maintains a clean, organized, and welcoming Welcome Center and lobby area and reports facility or safety concerns as needed.
• Assists with locker keys, facility access, and monitoring of designated member areas as assigned.
• Participates in required staff meetings, trainings, and YMCA initiatives.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Multitasking

Basic computer skills

Education

High school diploma

Tools

POS systems

Job description

The YMCA of Coastal Carolina is seeking a Welcome Center Representative to create a welcoming and positive experience for members, guests, and program participants in Myrtle Beach. You will be the primary contact, providing exceptional service and helping people connect with YMCA opportunities while modeling the core values.

Greet and assist with memberships, registrations, and payments; conduct facility tours; respond to inquiries; and support enrollment and program registrations while