Membership Welcome Specialist

YMCA of Collier County; Marco Island (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

YMCA of Collier County on Marco Island seeks a Membership Welcome Center Agent to deliver exceptional customer service, build member relationships, and drive memberships and program participation. You will handle check-ins, payments, information requests and tours with a friendly, professional approach, reflecting our core values.

You will greet guests, answer questions about offerings, and actively promote events while ensuring accurate records and a welcoming atmosphere for all visitors.

Qualifications

• Proven ability to deliver professional customer service.
• Capacity to sell YMCA memberships, programs and events.
• Strong listening and communication skills for building member relationships.

Responsibilities

• Greet members and guests warmly and by name when possible.
• Answer phones and provide accurate information about memberships and programs.
• Assist with check-in, registration and processing of payments for memberships and activities.
• Maintain a friendly, professional attitude and reflect the YMCA core values.
• Promote programs and events and help with member attraction and retention.
• Monitor daily transactions for accuracy and assist in membership reporting.

Skills

Customer service

Sales skills

Active listening

Communication

Job description

YMCA of Collier County on Marco Island seeks a Membership Welcome Center Agent to deliver exceptional customer service, build member relationships, and drive memberships and program participation. You will handle check-ins, payments, information requests and tours with a friendly, professional approach, reflecting our core values.

You will greet guests, answer questions about offerings, and actively promote events while ensuring accurate records and a welcoming atmosphere for all visitors.