Membership Experience Lead

Ymca-of-Southwest-Florid; Punta Gorda (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

YMCA of Southwest Florida is seeking a Welcome Center Supervisor to lead the member services team and ensure top-tier member experiences. You will supervise Welcome Center and KidZone staff, handle scheduling, training, and daily operations while reinforcing YMCA standards and safety protocols. Strong communication and organization are essential.

The role emphasizes staff development, onboarding, and delivering exceptional service to members and guests in a fast-paced environment.

Qualifications

• 1-2 years of customer service experience.
• Able to prioritize and meet deadlines.
• Excellent verbal and written communication skills.
• Professional appearance and behavior.
• Must be 18 years or older.
• Background screening requirements grow with role.

Responsibilities

• Lead Welcome Center and membership services staff daily to ensure member satisfaction.
• Hire, supervise and evaluate Welcome Center and KidZone staff; manage scheduling and timesheets.
• Oversee onboarding including YUSA Leader Certification; ensure completion of required trainings.
• Maintain high-quality member service, respond to inquiries, and process transactions.

Skills

Customer service

Supervision

Staff training

Communication

Time management

confidentiality

Education

Some college experience

Tools

Computer experience

Job description

YMCA of Southwest Florida is seeking a Welcome Center Supervisor to lead the member services team and ensure top-tier member experiences. You will supervise Welcome Center and KidZone staff, handle scheduling, training, and daily operations while reinforcing YMCA standards and safety protocols. Strong communication and organization are essential.

The role emphasizes staff development, onboarding, and delivering exceptional service to members and guests in a fast-paced environment.