Member Services Concierge

YMCA of Collier County | Naples; Marco Island (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

YMCA of Collier County, Inc. seeks a Membership Welcome Center Agent to deliver professional customer service, build relationships, and promote memberships and programs within a welcoming, values-driven environment.

The role supports attraction and retention of members and processing of transactions, while embodying the YMCA core values. The agent will assist with inquiries about memberships, programs, events, and services, and will contribute to a safe, clean facility with a friendly,

Qualifications

• Strong communication, customer service and problem-solving skills.
• Ability to actively listen.
• Self-starter, able to multitask under limited supervision, team-oriented and detail focused.
• Experience with and knowledge of computers.
• Positive and professional attitude.
• Cash handling skills and ability to reconcile shift transactions.
• Willingness to commit to the YMCA mission.
• Physical demands: sit/stand/walk, lift up to 30 lbs, vision/hearing requirements.

Responsibilities

• Provide excellent customer service and greet members and guests.
• Greet everyone entering the YMCA by name when known and acknowledge members on exit.
• Actively listen to members to understand goals and interests and ensure a positive experience.
• Answer phones and provide accurate information about memberships and programs.
• Know and promote all YMCA programs and events; update front desk resources as needed.
• Control access: check-in members, verify guest identification.
• Register members and program participants, collect payments and verify data.
• Follow YMCA procedures, safety guidelines, and emergency plans.

Job description

YMCA of Collier County, Inc. seeks a Membership Welcome Center Agent to deliver professional customer service, build relationships, and promote memberships and programs within a welcoming, values-driven environment.

The role supports attraction and retention of members and processing of transactions, while embodying the YMCA core values. The agent will assist with inquiries about memberships, programs, events, and services, and will contribute to a safe, clean facility with a friendly,