Member Experience Specialist

YMCA of the Cedar Rapids Metro Area; Port Charlotte (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

The YMCA is seeking a front desk associate to greet members, answer questions, and support daily operations at the Port Charlotte facility. You will handle member signups, process payments, and maintain security and visitor log records while delivering friendly service.

This role emphasizes accuracy, confidential handling of information, and teamwork. Ideal candidates demonstrate strong communication, a welcoming demeanor, and the ability to balance multiple tasks in a busy environment, while

Qualifications

• Excellent verbal and written communication skills.
• 1–2 years of prior customer service experience.
• Professional appearance and behavior; ability to prioritize tasks.

Responsibilities

• Greet and assist members and guests in a friendly, professional manner.
• Answer telephones promptly and relay messages accurately.
• Process member sign ups, program registrations, and deposits.
• Manage facility access, key issuance, and visitor logging.
• Open and close the facility as required and keep areas tidy.
• Address member complaints and coordinate with supervisors as needed.

Skills

Verbal communication

Customer service

Confidentiality

Job description

The YMCA is seeking a front desk associate to greet members, answer questions, and support daily operations at the Port Charlotte facility. You will handle member signups, process payments, and maintain security and visitor log records while delivering friendly service.

This role emphasizes accuracy, confidential handling of information, and teamwork. Ideal candidates demonstrate strong communication, a welcoming demeanor, and the ability to balance multiple tasks in a busy environment, while