Member Experience Concierge II

Life Time Inc.; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Life Time Inc. in Columbus, OH is seeking a Membership Concierge II to support member engagement, account maintenance, and program information. You will be the first contact for members and guests entering the resort, delivering outstanding hospitality and handling member needs with care.

This role emphasizes service recovery, outbound outreach, and knowledge of club programming, events, pricing, and policies, with opportunities to advance through hospitality certification levels.

Qualifications

• Must deliver high-quality customer service in a fast-paced environment.
• Ability to multi-task and communicate clearly with members and guests.
• Comfortable standing for extended periods.
• Complete Retention Specialist Certification within 60 days of hire.
• Bachelor’s Degree in Hospitality preferred

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Skills

Customer service

Verbal communication

Multi-tasking

Education

High School diploma

Job description

Life Time Inc. in Columbus, OH is seeking a Membership Concierge II to support member engagement, account maintenance, and program information. You will be the first contact for members and guests entering the resort, delivering outstanding hospitality and handling member needs with care.

This role emphasizes service recovery, outbound outreach, and knowledge of club programming, events, pricing, and policies, with opportunities to advance through hospitality certification levels.