Membership Concierge II: Elevate Guest & Member Experience

Life Time, Inc.; Peoria (AZ); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Life Time, Inc. is seeking a Membership Concierge II to support account maintenance, service delivery, programming insights and member engagement.

Grow your skills through self-directed progression of hospitality certification levels and create a personalized succession plan to realize your professional goals. You will be the primary contact for members and guests, educating them on club programs, events, and policies, handling membership changes, and contributing to exceptional experiences in a

Competenze

• Capable of delivering high-quality customer service in a fast-paced environment.
• Able to educate members about club programming, events, pricing and policies.
• Strong verbal communication and problem-solving skills.

Mansioni

• Serve as first point of contact for members/guests at the resort entry.
• Educate members on programs, events, and policies; promote engagement.
• Handle inbound/outbound member communications to support engagement and acquisition.
• Assist with account maintenance, changes, and transactions for memberships.
• Support new membership sales and member retention interactions.
• Participate in problem solving and service recovery using available tools.

Conoscenze

Customer service

Multitasking

Verbal communication

Relationship building

Formazione

High School diploma

Descrizione del lavoro

Life Time, Inc. is seeking a Membership Concierge II to support account maintenance, service delivery, programming insights and member engagement.

Grow your skills through self-directed progression of hospitality certification levels and create a personalized succession plan to realize your professional goals. You will be the primary contact for members and guests, educating them on club programs, events, and policies, handling membership changes, and contributing to exceptional experiences in a