Member Experience Concierge II: Engagement & Growth

Life Time Inc.; Folsom (CA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products andлі

401(k) retirement savings plan with

Training and professional development

Paid sick leave

Job summary

Life Time Inc. in Folsom, California is seeking a Membership Concierge II to manage member interactions, process account updates and promote club programming and events. You will engage members and guests, answer questions, and support engagement and acquisition efforts while delivering exceptional hospitality.

The role requires high energy, strong verbal communication, and a customer-first mindset. Minimum 1–2 years in customer service or sales with a High School diploma; Retention Specialist

Qualifications

• Able to multi-task and deliver high quality customer service.
• Comfortable standing for extended periods and working in a fast-paced environment.
• High School diploma or equivalent.
• Minimum 1–2 years of experience in customer service or sales.
• Retention Specialist Certification within 60 days of hire.
• Passion to serve others.
• Effective communication skills.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to educate members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Skills

Multi-tasking

Customer service

Service recovery

Verbal communication

Fast-paced environment

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. in Folsom, California is seeking a Membership Concierge II to manage member interactions, process account updates and promote club programming and events. You will engage members and guests, answer questions, and support engagement and acquisition efforts while delivering exceptional hospitality.

The role requires high energy, strong verbal communication, and a customer-first mindset. Minimum 1–2 years in customer service or sales with a High School diploma; Retention Specialist