Member Experience Concierge II — Growth & Engagement

Life Time Inc.; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Life Time Inc. in Phoenix is seeking a Membership Concierge II to handle account maintenance, service delivery, and member engagement, with opportunities to progress through hospitality certification levels.

You will greet members and guests, educate them on club programming, assist with payments, and support new membership sales and retention efforts. This role emphasizes exceptional customer service in a fast-paced resort environment, requiring a friendly demeanor and strong verbal

Qualifications

• Able to multi-task in a fast-paced hospitality environment.
• Strong customer service, service recovery and verbal communication.
• Comfortable standing for extended periods and engaging with members.

Responsibilities

• Opens as first point of contact for members and guests.
• Builds relationships and creates extraordinary experiences.
• Handles inbound calls and outbound outreach to engage members.
• Educates members on club programming, events, pricing and policies.
• Assists with account maintenance, changes and payments.
• Supports new membership sales and retention interactions.
• Participates in problem solving and service recovery with tools.

Skills

Multi-tasking

Customer service

Verbal communication

Service recovery

Relationship building

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. in Phoenix is seeking a Membership Concierge II to handle account maintenance, service delivery, and member engagement, with opportunities to progress through hospitality certification levels.

You will greet members and guests, educate them on club programming, assist with payments, and support new membership sales and retention efforts. This role emphasizes exceptional customer service in a fast-paced resort environment, requiring a friendly demeanor and strong verbal