Member Experience Concierge II

lifetime; Georgia; On-site; USD 40,000 - 52,000; Full time

Job summary

Life Time in Georgia seeks a Membership Concierge II to manage member interactions, education on programming, and account activities. You will engage guests, process changes, and support retention initiatives while delivering exceptional service in a fast-paced resort setting.

The role emphasizes relationship building, problem solving, and proactive outreach to enhance member experiences and drive engagement with club programs and events.

Qualifications

• High school graduate or equivalent.
• 1–2 years in customer service or sales.
• Retention Specialist Certification due within 60 days.
• Strong communication and problem-solving skills.
• Friendly, outgoing, able to multitask.

Responsibilities

• Serve as first contact for members and guests.
• Educate on club programming, events, pricing, and policies.
• Assist with account maintenance, changes, and payments.
• Support new membership sales and retention efforts.
• Handle inquiries and perform service recovery.
• Outreach by phone to engage and grow member involvement.

Skills

Customer service

Verbal communication

Multitasking

Relationship building

Education

High School Diploma

Bachelor's Degree in Hospitality (preferred)

Job description

Life Time in Georgia seeks a Membership Concierge II to manage member interactions, education on programming, and account activities. You will engage guests, process changes, and support retention initiatives while delivering exceptional service in a fast-paced resort setting.

The role emphasizes relationship building, problem solving, and proactive outreach to enhance member experiences and drive engagement with club programs and events.