Member Experience Concierge II

Life Time Inc.; Sandy Springs (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

Life Time Inc. in Sandy Springs, GA is seeking a Membership Concierge II to support member services, account maintenance, and engagement. You will inform members about club programming, events and policies, and assist with transactions, payments, and new memberships.

The role requires delivering high-quality customer service in a fast-paced environment, strong verbal communication, and a friendly, outgoing demeanor to build lasting relationships with members and guests.

Qualifications

• Capable of multi-tasking and delivering high-quality customer service.
• Comfortable in fast-paced environment and able to stand for extended periods.
• Strong verbal communication and service recovery skills.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. in Sandy Springs, GA is seeking a Membership Concierge II to support member services, account maintenance, and engagement. You will inform members about club programming, events and policies, and assist with transactions, payments, and new memberships.

The role requires delivering high-quality customer service in a fast-paced environment, strong verbal communication, and a friendly, outgoing demeanor to build lasting relationships with members and guests.