Member Experience Concierge I - Welcoming & Wellness Focus

LTFMGTCO LTF Club Management Co; Lakeville (MN); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Fully subsidized membership

Product and service discounts

401(k) retirement plan with match

Training and development

Paid time off and sick leave

Medical/dental/vision coverage

Life insurance

Pre-tax flexible spending

Job summary

Life Time is seeking a Membership Concierge I to deliver high-quality customer service to members and guests. You will be the initial welcome point, educate about programs, events, pricing, and policies, and help with transactions in a fast-paced fitness-club environment.

The role emphasizes hospitality, relationship-building, and a healthy lifestyle focus. Requires certification upon hire and a minimum of 15 hours per week.

Qualifications

• Minimum of 6 months service/reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time

Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Skills

Customer service

Communication

Multi-tasking

Verbal communication

Hospitality

Education

Concierge Certification

High school diploma or equivalent

Job description

Life Time is seeking a Membership Concierge I to deliver high-quality customer service to members and guests. You will be the initial welcome point, educate about programs, events, pricing, and policies, and help with transactions in a fast-paced fitness-club environment.

The role emphasizes hospitality, relationship-building, and a healthy lifestyle focus. Requires certification upon hire and a minimum of 15 hours per week.