Member Experience Concierge & Closer

Life Time, Inc.; Troy (AL); On-site; USD 17,000 - 25,000; Part time

Job summary

Life Time, Inc. is seeking a friendly Membership Concierge I to welcome members and guests and deliver exceptional service. You will be the first point of contact, educate on club programming, events, pricing, and policies, and help members with transactions and account changes.

The role emphasizes hospitality, teamwork, and a healthy lifestyle, with at least 15 hours per week and a concierge certification to be completed on hire. Previous reception experience is preferred.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must be able to stand for 4 hours at a time.
• Commitment to serve others.
• Effective verbal communication skills.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to educate members and guests on club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Communication skills

Hospitality mindset

Multi-tasking

Stand for 4 hours

Friendly attitude

Education

Concierge Certification

HS diploma or equivalent

Job description

Life Time, Inc. is seeking a friendly Membership Concierge I to welcome members and guests and deliver exceptional service. You will be the first point of contact, educate on club programming, events, pricing, and policies, and help members with transactions and account changes.

The role emphasizes hospitality, teamwork, and a healthy lifestyle, with at least 15 hours per week and a concierge certification to be completed on hire. Previous reception experience is preferred.