Member Experience Concierge I

Life Time Inc.; San Clemente (CA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Fully subsidized membership

401(k) retirement savings plan

Training and professional development

Paid sick leave

Job summary

Life Time Inc. is seeking a Membership Concierge I to deliver outstanding customer service to members and guests at our California club.

As the first point of contact, you will ensure everyone feels welcomed and valued, while helping build value-based relationships that boost member loyalty and support healthy lifestyle goals. You will operate in a fast-paced, service-oriented environment, educating members about programs, events, pricing, and policies, and assisting with account changes and

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Communication

Multi-tasking

Verbal communication

Standing ability

Serving others

Education

HS diploma or equivalent

Concierge Certification

Job description

Life Time Inc. is seeking a Membership Concierge I to deliver outstanding customer service to members and guests at our California club.

As the first point of contact, you will ensure everyone feels welcomed and valued, while helping build value-based relationships that boost member loyalty and support healthy lifestyle goals. You will operate in a fast-paced, service-oriented environment, educating members about programs, events, pricing, and policies, and assisting with account changes and