Member Experience Concierge

Life Time Inc.; San Antonio (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Life Time Inc. in San Antonio, TX is seeking a Membership Concierge I to deliver the highest quality customer service to members and guests as the first point of contact.

You will help ensure everyone who visits Life Time feels welcomed and valued while supporting a healthy lifestyle. In this role you will educate members on club programming, events, pricing and policies, assist with transactions and account changes, and build value-based relationships that boost member loyalty and aid them in

Qualifications

• Minimum 6 months service or reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Skills

Customer service

Communication

Hospitality mindset

Multi-tasking

Stand for 4 hours

Education

HS diploma or equivalent

Job description

Life Time Inc. in San Antonio, TX is seeking a Membership Concierge I to deliver the highest quality customer service to members and guests as the first point of contact.

You will help ensure everyone who visits Life Time feels welcomed and valued while supporting a healthy lifestyle. In this role you will educate members on club programming, events, pricing and policies, assist with transactions and account changes, and build value-based relationships that boost member loyalty and aid them in