Member Experience Concierge I

Life Time, Inc.; Irvine (CA); On-site; USD 23,000 - 27,000; Part time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and服务

401(k) retirement plan with company-m

Training and professional development

Paid sick leave where required by law

Job summary

Life Time Inc. in Irvine, CA is seeking a Membership Concierge I to deliver the highest quality customer service to members and guests. As the first point of contact, you ensure everyone who visits Life Time feels welcomed and valued.

You will work in a fun, healthy environment, building value-based relationships to increase member loyalty and help guests meet their healthy lifestyle goals.

Qualifications

• Minimum 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high-quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Hospitality mindset

Effective communication

Verbal communication

Customer service

Multi-tasking

Stand for long periods

Team player

Problem solving

Serving others

Education

HS graduate or equivalent (preferred)

Job description

Life Time Inc. in Irvine, CA is seeking a Membership Concierge I to deliver the highest quality customer service to members and guests. As the first point of contact, you ensure everyone who visits Life Time feels welcomed and valued.

You will work in a fun, healthy environment, building value-based relationships to increase member loyalty and help guests meet their healthy lifestyle goals.