Member Experience Concierge

Life Time, Inc.; Annapolis (MD); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

A fully subsidized membership

Discounts on Life Time products and - 

401(k) retirement savings plan with 21

Training and professional development

Paid sick leave where required by law

Medical, dental, vision, and Rx

Short term and long term disability

Life insurance

Pre-tax flexible spending and child/de

Job summary

The Membership Concierge I at Life Time, Inc. greets members and guests as the first point of contact, delivering exceptional service in a welcoming environment.

You will educate on club programming, events, pricing, and policies while fostering value-based relationships to boost loyalty and help members pursue healthy goals. You will handle inquiries, assist with transactions, and maintain up-to-date knowledge to educate others.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Reception experience

Customer service orientation

Effective communication

Stand for 4 hours

Education

Concierge Certification

HS diploma or equivalent

Job description

The Membership Concierge I at Life Time, Inc. greets members and guests as the first point of contact, delivering exceptional service in a welcoming environment.

You will educate on club programming, events, pricing, and policies while fostering value-based relationships to boost loyalty and help members pursue healthy goals. You will handle inquiries, assist with transactions, and maintain up-to-date knowledge to educate others.