Member Experience Concierge I

Life Time, Inc.; Escondido (CA); On-site; USD 21,000 - 25,000; Part time

Job summary

Life Time, Inc. in Escondido, CA is seeking a Membership Concierge I to deliver exceptional customer service as the first point of contact for members and guests, ensuring they feel welcomed and valued while supporting their healthy lifestyle goals.

You will educate members on club programming, events, pricing, and policies, handle transactions and account changes, and build value-based relationships that boost loyalty in a fast-paced, hospitality-minded environment.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Skills

Customer service

Communication

Hospitality mindset

Multi-tasking

Stand for hours

Education

HS graduate

Job description

Life Time, Inc. in Escondido, CA is seeking a Membership Concierge I to deliver exceptional customer service as the first point of contact for members and guests, ensuring they feel welcomed and valued while supporting their healthy lifestyle goals.

You will educate members on club programming, events, pricing, and policies, handle transactions and account changes, and build value-based relationships that boost loyalty in a fast-paced, hospitality-minded environment.