Member Experience Concierge – Health Club

Life Time Inc.; Arlington (VA); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and  &

401(k) retirement savings plan with公司

Training and professional development

Paid sick leave where required by law

Job summary

Life Time Inc. in Arlington, VA is seeking a Membership Concierge I to deliver the highest quality customer service to members and guests as the first point of contact.

You will help ensure everyone who visits Life Time feels welcomed and valued, while enjoying a fun, healthy work environment and building value-based relationships that support members’ healthy lifestyle goals. In this role you will educate members on club programming, events, pricing and policies, handle transactions, and

Qualifications

• Minimum of 6 months service/reception experience.
• Must complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Skills

Customer service

Hospitality mindset

Communication skills

Multi-tasking

Standing for long hours

Education

High school diploma or equivalent

Job description

Life Time Inc. in Arlington, VA is seeking a Membership Concierge I to deliver the highest quality customer service to members and guests as the first point of contact.

You will help ensure everyone who visits Life Time feels welcomed and valued, while enjoying a fun, healthy work environment and building value-based relationships that support members’ healthy lifestyle goals. In this role you will educate members on club programming, events, pricing and policies, handle transactions, and