Member Experience Concierge | Hospitality & Engagement Pro

Life Time, Inc.; Allen (TX); Vor Ort; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

Life Time, Inc. in Allen, TX is seeking a Membership Concierge II to serve as the first point of contact for members and guests entering the resort. You will support engagement through programming insights, account maintenance, and service delivery.

This role emphasizes hospitality, relationship-building, and problem solving, with opportunities to advance via certification levels. Candidates should have 1–2 years in customer service or sales and be prepared to stand for long periods.

Qualifikationen

• Must multitask and deliver high-quality customer service.
• Comfortable in a fast-paced environment; able to stand for 4 hours.
• Retention Specialist Certification within 60 days of hire; strong communication skills.

Aufgaben

• Serve as the first point of contact for members and guests entering the resort.
• Educate members on club programming, events, pricing, and policies.
• Process member needs, changes, and payments for programs and products.
• Support new membership sales and member retention interactions.
• Engage in problem solving and service recovery using available tools and resources.
• Engage in outbound outreach to support engagement and acquisition.

Kenntnisse

Multi-tasking

Customer service

Service recovery

Verbal communication

Fast-paced environment

Stand for 4 hours

Friendly demeanor

Ausbildung

High School diploma or equivalent

Bachelor's in Hospitality (preferred)

Jobbeschreibung

Life Time, Inc. in Allen, TX is seeking a Membership Concierge II to serve as the first point of contact for members and guests entering the resort. You will support engagement through programming insights, account maintenance, and service delivery.

This role emphasizes hospitality, relationship-building, and problem solving, with opportunities to advance via certification levels. Candidates should have 1–2 years in customer service or sales and be prepared to stand for long periods.