Member Experience Concierge — Hospitality & Retention

Life Time, Inc.

Garland (TX)

On-site

USD 21,000 - 28,000

Full time

9 days ago

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Job summary

Life Time, Inc. in Garland, TX is seeking a Membership Concierge II to support member engagement, account maintenance, and program knowledge. You will assist with member needs, process transactions, and educate guests on club programming and events.

This role emphasizes hospitality, problem-solving and service recovery, with dedicated opportunities to grow through certification levels and a structured succession plan within a premier wellness community.

Qualifications

High School diploma or equivalent.
1–2 years of experience in customer service or sales.
Retention Specialist Certification within 60 days of hire.
Excellent communication and problem-solving abilities.

Responsibilities

Operates as first point of contact for members and guests entering resort.
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
Serves as a key point of contact for new membership sales and member retention interactions.
Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.