Membership Experience Concierge

Life Time Inc.; Allen (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Life Time Inc. in Allen, TX is seeking a Membership Concierge II to deliver exceptional service, manage member accounts, and support engagement through program information and event awareness.

You will handle member inquiries, facilitate account changes and payments, contribute to sales opportunities, and partner with the team to create memorable guest experiences while upholding service standards.

Qualifications

• Must deliver high quality customer service in a fast-paced environment.
• Ability to handle account maintenance, transactions, and payments.
• Strong verbal communication and active listening skills.
• Retention-focused approach with a guest-first mindset.
• Ability to educate members on programs, events, and pricing.

Responsibilities

• Operates as first contact for members and guests entering resort.
• Builds relationships to create extraordinary experiences.
• Handles inbound calls and outbound outreach to support engagement.
• Educates members on club programming, events, pricing, and policies.
• Assists with account maintenance, changes and transactions.
• Supports new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions.

Skills

Customer service

Verbal communication

Multi-tasking

Relationship building

Problem solving

Education

High School diploma or equivalent

Bachelor’s in Hospitality

Job description

Life Time Inc. in Allen, TX is seeking a Membership Concierge II to deliver exceptional service, manage member accounts, and support engagement through program information and event awareness.

You will handle member inquiries, facilitate account changes and payments, contribute to sales opportunities, and partner with the team to create memorable guest experiences while upholding service standards.