Member Experience Concierge II: Engagement & Retention

Life Time Inc.; Sugar Land (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Life Time Inc. in Sugar Land, TX is seeking a Membership Concierge II to be the first point of contact for members and guests, handling account maintenance and service delivery while guiding engagement with club programming.

You will build relationships through hospitality, support outreach and inquiries, educate guests on pricing, events, and policies, and progress through certification levels to grow professionally.

Qualifications

• Must deliver high-quality customer service in a fast-paced environment.
• Ability to multi-task while maintaining friendly demeanor.
• Stand for 4 hours and engage with members and guests.
• Excellent verbal communication and service recovery skills.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Builds relationships with members and guests, creating extraordinary experiences.
• Receives inbound calls and outbound outreach to support engagement.
• Educates members on club programming, events, pricing, and policies.
• Assists members with account maintenance and payments.
• Supports new membership sales and member retention interactions.
• Resolves member questions with problem solving and service recovery.

Skills

Customer service

Multi-tasking

Verbal communication

Service recovery

Hospitality mindset

Problem solving

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. in Sugar Land, TX is seeking a Membership Concierge II to be the first point of contact for members and guests, handling account maintenance and service delivery while guiding engagement with club programming.

You will build relationships through hospitality, support outreach and inquiries, educate guests on pricing, events, and policies, and progress through certification levels to grow professionally.