Member Experience Concierge — Gym Front Desk

CA Planet; Duarte (CA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness in Duarte, CA is seeking a Crew Member to deliver superior customer service and create a positive member experience. You will greet members, assist callers and check members in using the front desk system.

This role emphasizes punctuality, a friendly attitude, basic computer skills, and a passion for fitness. Training, development and advancement opportunities are available.

Qualifications

• Customer service/hospitality background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively with members and coworkers.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions; appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones and assisting callers.
• Check members into the system and assist with sign-ups.
• Take prospective members on tours and answer questions.
• Facilitate needed updates to member accounts.
• Respond to member questions in a timely, professional manner and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Front desk

Basic computer skills

Fitness minded

Punctuality

Education

High School diploma/GED

Tools

POS systems

Job description

Planet Fitness in Duarte, CA is seeking a Crew Member to deliver superior customer service and create a positive member experience. You will greet members, assist callers and check members in using the front desk system.

This role emphasizes punctuality, a friendly attitude, basic computer skills, and a passion for fitness. Training, development and advancement opportunities are available.