Front Desk & Member Experience Specialist

Planet Fitness - CA; United States; On-site; USD 25,000 - 35,000; Part time

Job summary

Planet Fitness - CA is seeking a Crew Member to deliver a superior customer service experience to members, prospective members, and guests. This role involves greeting and assisting customers, managing front desk operations, and maintaining a clean environment.

Ideal candidates will have a passion for fitness, strong customer service skills, and a positive attitude. A high school diploma or GED is required. Punctuality and reliability are essential for this position.

Qualifications

• Preferred background in customer service or hospitality.
• Must be 18 years of age or older.
• Punctuality and reliability are essential.

Responsibilities

• Create a positive member experience through exceptional customer service.
• Handle front desk activities, including answering phones and checking members in.
• Assist members with account updates and respond to inquiries.

Skills

Exceptional customer service skills

Basic computer proficiency

Strong listening skills

Ability to empathize and problem solve

Education

High School diploma/GED equivalent

Job description

Planet Fitness - CA is seeking a Crew Member to deliver a superior customer service experience to members, prospective members, and guests. This role involves greeting and assisting customers, managing front desk operations, and maintaining a clean environment.

Ideal candidates will have a passion for fitness, strong customer service skills, and a positive attitude. A high school diploma or GED is required. Punctuality and reliability are essential for this position.