Gym Front Desk & Member Experience Associate

United FP; Michigan; On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a friendly Gym Staff member to deliver outstanding customer service, greet members, and assist with check-ins and memberships. You will tour prospective members and help with sign-ups while maintaining a clean, welcoming facility.

Ideal candidates bring a customer service background, a positive attitude, strong communication skills, and reliability. This on-site role emphasizes friendly interactions and professionalism with members and staff alike.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Excellent customer service and interpersonal skills.
• Strong listening, empathy and problem solving.
• Diplomacy in all interactions; appropriate language.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests with exceptional service.
• Check members into the system and assist with sign-ups.
• Give tours to prospective members.
• Assist with account updates and respond to questions.
• Maintain cleanliness throughout the facility.
• Answer phones and route inquiries as needed.
• Escalate issues to management when required.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Communication

Empathy & problem solving

Diplomacy

Age 18+

Job description

Planet Fitness is seeking a friendly Gym Staff member to deliver outstanding customer service, greet members, and assist with check-ins and memberships. You will tour prospective members and help with sign-ups while maintaining a clean, welcoming facility.

Ideal candidates bring a customer service background, a positive attitude, strong communication skills, and reliability. This on-site role emphasizes friendly interactions and professionalism with members and staff alike.