Member Experience Concierge — Front Desk (Gym)

pf-oneworldfitness; Rio Grande (NJ); On-site; USD 18,000 - 23,000; Full time

Job summary

Planet Fitness in New Jersey is seeking a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk. You will greet members and guests, assist with sign-ups and tours, and handle basic account updates to ensure smooth club operations.

The role requires a passion for fitness, reliable attendance, and strong communication skills; you will interact with members and coworkers in a friendly, professional manner and help maintain a

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• High School diploma or GED equivalent.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional customer service.
• Manage front desk duties: answer phones, check members in, sign up new members, and give tours.
• Process updates to member accounts as needed.
• Address questions/concerns and escalate to management when appropriate.
• Help keep the club clean and welcoming.

Skills

Customer service

Computer literacy

Punctuality

Positive attitude

Active listening

Teamwork

Education

High School diploma or GED

Job description

Planet Fitness in New Jersey is seeking a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk. You will greet members and guests, assist with sign-ups and tours, and handle basic account updates to ensure smooth club operations.

The role requires a passion for fitness, reliable attendance, and strong communication skills; you will interact with members and coworkers in a friendly, professional manner and help maintain a