Member Experience Concierge - Front Desk & Tours

Planet Fitness - NJ/MA One World Fitness

Cherry Hill Township (NJ)

On-site

USD 32,000 - 42,000

Full time

12 days ago
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Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience through superior customer service. This on-site role involves greeting members, handling front desk duties, checking in members, and guiding tours for prospective members.

The ideal candidate will have a customer service background, basic computer skills, and a passion for fitness. A positive, punctual, and reliable attitude is essential for success in this team-oriented

Qualifications

  • Customer service background preferred.
  • Basic computer proficiency required.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability are a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

  • Greet members, prospective members and guests with exceptional service.
  • Handle front desk activities: answer phones and assist callers.
  • Check members into the system and assist with sign-ups.
  • Give tours to prospective members and explain club facilities.
  • Update member accounts as needed and respond to questions or concerns.

Skills

Customer service
Computer literacy
Communication
Empathy
Punctuality

Education

High School diploma/GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience through superior customer service. This on-site role involves greeting members, handling front desk duties, checking in members, and guiding tours for prospective members.

The ideal candidate will have a customer service background, basic computer skills, and a passion for fitness. A positive, punctual, and reliable attitude is essential for success in this team-oriented

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