Member Experience Concierge - Front Desk & Tours

Planet Fitness - NJ/MA One World Fitness; Cherry Hill Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience through superior customer service. This on-site role involves greeting members, handling front desk duties, checking in members, and guiding tours for prospective members.

The ideal candidate will have a customer service background, basic computer skills, and a passion for fitness. A positive, punctual, and reliable attitude is essential for success in this team-oriented

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones and assist callers.
• Check members into the system and assist with sign-ups.
• Give tours to prospective members and explain club facilities.
• Update member accounts as needed and respond to questions or concerns.

Skills

Customer service

Computer literacy

Communication

Empathy

Punctuality

Education

High School diploma/GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience through superior customer service. This on-site role involves greeting members, handling front desk duties, checking in members, and guiding tours for prospective members.

The ideal candidate will have a customer service background, basic computer skills, and a passion for fitness. A positive, punctual, and reliable attitude is essential for success in this team-oriented