Member Experience Concierge - Front Desk & Club Service

Fitness Ventures (Crunch Fitness); Baton Rouge (LA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures is seeking a Customer-Focused Member Services Representative to greet members and guests, check them in, and communicate events and promotions. The role emphasizes delivering exceptional service and maintaining a welcoming club atmosphere.

Responsibilities include front desk operations, payments, scheduling, and promoting services, with an emphasis on professionalism and teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Ensure members and guests feel valued and appreciated upon arrival and departure.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Maintain a positive atmosphere that enhances the overall member experience.
• Address member inquiries, concerns, and requests promptly, or elevate them to management when appropriate.
• Demonstrate professionalism, courtesy, and exceptional customer service in all interactions.
• Answer incoming phone calls in a courteous, knowledgeable, and professional manner.
• Facilitate member communications and account notifications through club management software.
• Process payments for club amenities and services in accordance with company procedures.
• Schedule member services, including tanning, hydro-massage, and other available amenities.
• Maintain an accurate understanding of club programs, services, operating hours, and schedules.
• Support daily front desk operations while ensuring compliance with company policies and procedures.
• Promote and sell retail products and club services to members and guests.
• Assist with administrative and operational projects as assigned by club management.
• Maintain accurate records and documentation as required.
• Support club initiatives designed to improve member engagement and satisfaction.
• Maintain a clean, organized, and professional front desk and work area.
• Contribute to the overall cleanliness and presentation of the club environment.
• Assist with club events, promotions, decorations, and special projects as needed.
• Collaborate with team members to ensure a positive and supportive workplace culture.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

Club management software

Payment processing

Job description

Fitness Ventures is seeking a Customer-Focused Member Services Representative to greet members and guests, check them in, and communicate events and promotions. The role emphasizes delivering exceptional service and maintaining a welcoming club atmosphere.

Responsibilities include front desk operations, payments, scheduling, and promoting services, with an emphasis on professionalism and teamwork in a fast-paced environment.