Member Experience Concierge

Fitness Ventures, LLC; Aurora Gardens (LA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures, LLC seeks a friendly Member Services Representative to be the welcoming face of our clubs. You will greet members and guests, answer calls, process payments, and help coordinate services to ensure a positive experience.

This role emphasizes strong communication, reliability, and teamwork as you support front desk operations, promote services, and contribute to a clean, organized club environment.

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet members and guests in a friendly, professional, and welcoming manner.
• Check in members and guests accurately and efficiently.
• Communicate club events, promotions, and important announcements.
• Manage front desk operations and payments.
• Schedule member services, including tanning, hydro-massage, and other available amenities.
• Maintain an accurate understanding of club programs, services, operating hours, and schedules.
• Support daily front desk operations while ensuring compliance with company policies and procedures.
• Promote and sell retail products and club services.
• Assist with administrative and operational projects as assigned by club management.
• Maintain records and documentation as required.
• Support club initiatives designed to improve member engagement and satisfaction.

Job description

Fitness Ventures, LLC seeks a friendly Member Services Representative to be the welcoming face of our clubs. You will greet members and guests, answer calls, process payments, and help coordinate services to ensure a positive experience.

This role emphasizes strong communication, reliability, and teamwork as you support front desk operations, promote services, and contribute to a clean, organized club environment.