Member Experience Concierge - Fitness Club Front Desk

CLUB4 Fitness; Longview (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

CLUB4 Fitness in Longview, TX is seeking a Front Desk Associate to deliver superior member experiences. You will greet members and guests, answer inquiries, assist with sign-ups, and guide tours of the club facility while maintaining a welcoming atmosphere.

You will update member records, respond to questions promptly, and help maintain a clean, well-organized club environment. CPR/AED certification is preferred but not required.

Qualifications

• Customer service experience is preferred.
• Basic computer skills needed.
• A passion for fitness and health.
• Positive attitude and upbeat demeanor.
• Punctual and reliable.
• Strong customer service and communication skills.
• Excellent listening, empathy, and problem-solving with members.
• Professional behavior and language in all interactions.
• High school diploma or GED required.
• CPR/AED certification preferred.

Responsibilities

• Greet members, guests, and prospects with exceptional service.
• Handle front desk activities and inquiries.
• Answer phones courteously and assist callers with questions.
• Check members in using the CLUB4 Fitness system.
• Assist with new member sign-up processes.
• Give tours to prospective members of the club facility.
• Update member account information as needed.
• Respond to questions and concerns promptly and escalate when needed.
• Maintain neatness and cleanliness of the club area.
• Complete daily cleaning and organizational tasks.

Skills

Customer service

Basic computer skills

Fitness enthusiasm

Punctuality

Reliability

Communication skills

Empathy and problem-solving

Education

High school diploma or GED

Job description

CLUB4 Fitness in Longview, TX is seeking a Front Desk Associate to deliver superior member experiences. You will greet members and guests, answer inquiries, assist with sign-ups, and guide tours of the club facility while maintaining a welcoming atmosphere.

You will update member records, respond to questions promptly, and help maintain a clean, well-organized club environment. CPR/AED certification is preferred but not required.