Member Experience Concierge

MOBILE AIRPORT CLUB LLC; Mobile (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

CLUB4 Fitness is seeking a Front Desk Associate in Mobile, AL to deliver superior customer service to current members and prospects. Responsibilities include greeting guests, answering calls, checking members in via the PEAK/ABC IGNITE system, guiding tours, updating accounts, and assisting with new member sign-ups.

The role emphasizes a positive attitude, reliability, and effective communication while maintaining a clean, welcoming club environment and supporting management as needed.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Strong communication and interpersonal skills.
• Punctual and reliable demeanor required.
• Empathy and problem-solving in interactions with members.

Responsibilities

• Greet members, prospective members, and guests with courteous service.
• Answer phones and assist callers with questions.
• Check members into the PEAK/ABC IGNITE system.
• Assist with new member sign-up process and tours of the club.
• Update member information and respond to questions in a timely manner.
• Maintain cleanliness and organization of the club environment.
• Complete daily cleaning tasks and assist management as needed.

Skills

Customer service

Basic computer

Communication

Punctuality

Education

High School diploma/GED

Job description

CLUB4 Fitness is seeking a Front Desk Associate in Mobile, AL to deliver superior customer service to current members and prospects. Responsibilities include greeting guests, answering calls, checking members in via the PEAK/ABC IGNITE system, guiding tours, updating accounts, and assisting with new member sign-ups.

The role emphasizes a positive attitude, reliability, and effective communication while maintaining a clean, welcoming club environment and supporting management as needed.