Member Experience & Front Desk Specialist

Crunch Fitness - Undefeated Tribe; Longview (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

PTO

Health insurance

Free gym membership

HSA

Short-term disability

Job summary

Crunch Fitness - Undefeated Tribe in Longview, TX seeks a Member Services Representative to deliver exceptional member service at the front desk and promote memberships. You will manage check-ins, enrollments, and promotions while contributing to a welcoming club atmosphere.

The role emphasizes sales, guest engagement, and maintaining a clean, organized front desk. CPR/AED certification is required within 30 days of hire, with a high school diploma or GED as a baseline.

Qualifications

• High school diploma or GED.
• 1+ year of service-oriented experience.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets members and guests with enthusiasm and assists with front desk duties.
• Promotes membership privileges including tanning, group fitness, and childcare.
• Handles member enrollment, check-ins, and program promotions.
• Answers phones professionally and communicates events to members.
• Maintains a clean, organized desk and lobby area and supports opening/closing duties.

Skills

Customer service

Membership sales

Front desk operations

CPR/AED certification

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Longview, TX seeks a Member Services Representative to deliver exceptional member service at the front desk and promote memberships. You will manage check-ins, enrollments, and promotions while contributing to a welcoming club atmosphere.

The role emphasizes sales, guest engagement, and maintaining a clean, organized front desk. CPR/AED certification is required within 30 days of hire, with a high school diploma or GED as a baseline.