Member Experience & Engagement Specialist

Paycom; West Palm Beach (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

YouFit Gyms in West Palm Beach, FL is seeking a Part-Time Member Experience Specialist. You’ll deliver outstanding service, greet members, handle check-ins, and support with onboarding tours. You’ll also process payments and keep the facility clean and welcoming.

The role emphasizes strong customer service, English communication, multi-tasking, and a team-focused attitude. Training is provided, and you’ll contribute to retention through friendly interactions and reliable daily operations.

Qualifications

• Must be at least 18 years old.
• Proficient in reading, speaking, and writing in English; multilingual helpful.
• Availability to work flexible hours including mornings, evenings, weekends, and holidays.
• Strong customer service skills and ability to engage with members, guests, and prospects.
• Basic computer skills for processing check-ins and updating accounts.

Responsibilities

• Deliver outstanding member service and greet members as they enter the gym.
• Monitor gym access, check-in status, and address member alerts.
• Handle member accounts and respond to inquiries in person or by phone.
• Manage incoming calls, provide information, and route inquiries.
• Assist with membership retention and promotions to enhance services.
• Perform opening and closing duties and ensure readiness for members.
• Process payments at POS, balance cash drawer, and follow cash-handling procedures.
• Maintain gym cleanliness, restrooms, and common areas through daily tasks.
• Report safety or equipment concerns to management and support housekeeping duties.
• Guide prospects through tours and transition to membership presentation.
• Support events and member appreciation activities to boost engagement.

Skills

Customer service

Cash handling

Multitasking

English fluency

Communication

Tools

POS system

Membership management software

Job description

YouFit Gyms in West Palm Beach, FL is seeking a Part-Time Member Experience Specialist. You’ll deliver outstanding service, greet members, handle check-ins, and support with onboarding tours. You’ll also process payments and keep the facility clean and welcoming.

The role emphasizes strong customer service, English communication, multi-tasking, and a team-focused attitude. Training is provided, and you’ll contribute to retention through friendly interactions and reliable daily operations.